Location: Palm Beach, FL
About the Opportunity
We’re searching for a Director of Rooms to join a boutique luxury resort in Palm Beach renowned for personalized service and a guest-centric culture. This property is a sanctuary for high-net-worth leisure travelers seeking discretion, comfort, and attention to detail.
Why This Role Stands Out
- Exclusive Environment: A low guest-to-staff ratio means time and resources to exceed expectations.
- Team Culture: Work alongside a leadership team known for promoting from within.
- Stable Ownership: Backed by a long-term, financially sound investor group committed to maintaining the property’s five-star standards.
What You’ll Do
- Lead and coordinate front desk, concierge, housekeeping, and guest services teams
- Monitor and elevate guest satisfaction metrics
- Oversee budgets and implement operational efficiencies without compromising service
- Represent the Rooms Division in executive leadership meetings
The Ideal Candidate
- Experience in luxury resort or five-star urban hotel settings
- Strong leadership skills and a history of developing high-performing teams
- Excellent communication and problem-solving skills