Location: Charleston, SC
About the Opportunity
Our client is an award-winning boutique hotel in the heart of Charleston, known for its personalized guest experiences and refined Southern charm. They are seeking a Front Desk Agent to serve as the first point of contact for guests, ensuring a warm welcome and seamless stay.
This property blends old-world elegance with modern hospitality standards, and the team takes pride in delivering service that is attentive without being intrusive.
Why This Role Stands Out
- Highly Engaged Team: The front desk is supported by concierge, housekeeping, and management to ensure workload balance.
- Professional Development: Opportunities to cross-train in reservations, events, and guest services.
- Reputation for Excellence: This property is consistently featured in “Best Of” travel lists and guest reviews.
What You’ll Do
- Greet and check in guests, ensuring all preferences and special requests are met
- Provide information on local attractions, dining, and events
- Handle reservations, cancellations, and billing with accuracy
- Coordinate with other departments to resolve guest issues promptly
The Ideal Candidate
- 1–2 years in a guest service or front desk role
- Exceptional interpersonal and problem-solving skills
- Comfortable with hotel management systems and basic administrative tasks